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Customer Service

Payment Options

We offer multiple secure payment methods to make your shopping experience convenient:

  • Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.

  • Digital Wallets: PayPal, Apple Pay, and Google Pay.

  • Buy Now, Pay Later: Flexible installment payment options available at checkout.

Payment Terms:

  • Payments are processed securely through trusted payment gateways integrated with our WordPress platform.

  • Orders will only be processed once payment is successfully completed.

  • If payment fails or is declined, please check your payment details or try another method.

  • All transactions are conducted in [Your Currency], and conversion rates may apply for international customers.

  • You will receive a confirmation email with payment details once your order is placed successfully.

Your payment details are encrypted and securely processed to ensure your information remains private.

Returns & Exchanges

We want you to feel confident shopping with us. Our return policy is designed to make the process simple and stress-free:

  • Eligibility: Returns are accepted within 14 days of delivery for items that are unused, unworn, and in their original condition with all packaging intact.

  • Process: To initiate a return, please contact us with your order number and reason for return. We will provide detailed instructions.

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item is damaged or incorrect.

  • Exchanges: If you’d like to exchange an item, reach out to us, and we’ll assist you with the process.

Note: For hygiene reasons, earrings and personalized items are not eligible for returns unless they arrive damaged or defective.

Shipping Information

We aim to deliver your orders quickly and safely. Below are our shipping details:

  • Processing Time: Orders are processed within 2-3 business days.

  • Domestic Shipping: Affordable shipping options available with delivery in 3-5 business days.

  • International Shipping: Available to most countries; delivery times may vary (7-14 business days).

  • Tracking: A tracking number will be provided once your order ships, so you can follow its journey.

Note: Shipping costs are calculated at checkout based on your location.

Quality and safety

We are committed to delivering high-quality jewelry that you can trust. Here’s what you can expect:

  • Premium Materials: Each piece is crafted using high-quality materials, including hypoallergenic metals, to ensure durability and comfort.

  • Stringent Quality Control: Every item is thoroughly inspected to meet our high standards before it reaches you.

  • Safe to Wear: Our jewelry is designed with safety in mind, ensuring it is free from harmful substances and suitable for everyday wear.

  • Sustainability Focus: We strive to minimize our environmental impact by choosing sustainable practices whenever possible.

Your satisfaction and well-being are our top priorities, and we’re proud to provide you with jewelry you can wear with confidence.

PRODUCT CARE

To ensure your jewelry stays beautiful and lasts for years, follow these simple care tips:

  • Keep It Dry: Avoid wearing your jewelry while swimming, showering, or during intense activities.

  • Store Properly: Store your pieces in a jewelry box or pouch to prevent scratches and tarnishing.

  • Clean Gently: Use a soft cloth to clean your jewelry and remove any dirt or oils. Avoid harsh chemicals or abrasive materials.

  • Last On, First Off: Put on your jewelry after applying makeup, perfume, or lotions to avoid exposure to harmful substances.

Proper care will keep your jewelry shining and ensure it remains a cherished part of your collection.

FAQs

Yes! If your order hasn’t been processed yet, contact us immediately, and we’ll do our best to accommodate your request.

 

Shipping typically takes the following durations as stated in your Shipping Information section:

  • Domestic Shipping: Delivery in 3-5 business days after the order is processed.
  • International Shipping: Delivery times may vary, but generally take 7-14 business days after the order is processed.

We sincerely apologize for the inconvenience. Please email us with photos of the damaged item within 7 days of delivery, and we’ll resolve the issue promptly.

Once your order ships, we’ll send you an email with your tracking information. You can use the tracking number to monitor your delivery status.

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and flexible installment options.